REGISTRATION / MY ACCOUNT

DO I HAVE TO REGISTER ?

Yes. Create an account will allow you to place orders without having to provide us with your information each time you make a purchase on our site. You will enjoy benefits such as special discounts, tracking of your orders and exclusive offers. You can create an account now, or you can start your shopping and create your account during the validation of your order, you choose!

MY ACCOUNT

Once registered, you will be able to access My Account whenever you like. This is where you can modify your personal information, such as your password, email address, delivery information … If you have not been to our site for a long time, we advise you to check the My Account page to make sure your information is up to date.

QUESTIONS ABOUT A PRODUCT

CAN YOU GIVE MORE INFORMATION ON A PRODUCT ?

We do our best to publish as much useful information as possible about all our products, to help you buy the items that will suit you best. If, however, you wish to have additional information, please contact us specifying the product name (eg JASMINE Dress), and we will answer to your questions to help you find the items that best meet your expectations.

SIZE GUIDE :

STANDARD XS S M L
Australia 6 8 10 12
USA 1-2 2-4 4-6 8
France 34 36 38 40
STANDARD TU ( SM ) ML    
Australia 8 – 10 10 – 12    
USA 4 – 6 6 – 8    
France 36 – 38 38 – 40    
The model on the look book, measure 1m70. She is wearing a size small.

PAYMENTS

WHAT PAYMENT METHOD CAN I USE ?

You can pay by PAYPAL using one of the cards brands listed below : You can also use Paypal payment method. We have set a very high standard in safeguarding your personal information, so we are committed to maintaining the confidentiality of all personal information you have provide us.

WHAT CURRENCIES CAN I USE ?

Your payments will always be in Euros, prices may be displayed in your currency if you wish. You can specify your currency when you register, later in the customer section, and at anytime from the drop-down list at the top right of the website. All our prices will be displayed in this currency.

WOULD IT BE SAFE TO USE MY CREDIT CARD ?

Yes. Ordering through our website is completely safe. The secure payment process is guaranteed by Paypal. These are the most advanced and secure payment systems for e-commerce. We assure you that every transaction you make on www.suku-bali.com is 100% secure. We use SSL technology to allow the encryption of potentially confidential information such as your name, address or credit card number.

DISCOUNTS

WHAT ARE THE PRIVILEGE CODES OF SUKU ?

These are wording codes, such as ‘DISCOUNT’, which will allow you to benefit from discounts on certain collections, on the total amount of your order in %, or even by giving you a free delivery! You simply need to enter the code in the appropriate box when validating your order.

WHERE CAN I FIND THOSE PRIVILEGE CODES ?

Simply create an account, when a new code is available for you we will send you an email. Each privilege code has its own conditions (who can use it, for which items, how long is it valid) so it is recommended to check these conditions before proceeding to purchase. For any other question about privilege codes, please contact us.

MY ORDER

HAS MY ORDER BEEN EXPEDITED ?

As soon as your order is shipped, we will inform you by email. If you don’t receive your order on the specified date, please contact us.

CAN I TRACK MY ORDER ?

Depending on the delivery method that we ship your order, the email sent will include a personal tracking number which you can use to track the progress of the package. An error was made with my order. If you have noticed an error from our side, please contact us at contact@suku-bali.com to let us know.

DELIVERY INFORMATION

IN WHICH COUNTRIES DO YOU DELIVER ?

We deliver our products worldwide. Please refer to the Shipping & Delivery policy. How much does delivery cost and how long does it take ? Delivery costs will be displayed during the validation of your order depending on the delivery method selected and possibly the weight of your package. The delivery time varies depending on the delivery method selected.

RETURN

WHAT'S YOUR RETURN POLICY ?

At SUKU, we want to guarantee the quality of our goods. If for any reason you are not completely satisfied with your purchase, we invite you to return it. Returns are always accepted within 15 working days from the date of receipt of your order, provided the garment in its perfect condition & original packaging with the tag still attached. We will proceed to either a refund or an exchange of the item, according to your choice. In the case of an error coming from our side, we assured that your request will be immediately supported and promise to refund the shipping costs.

WHAT IS THE MAILING ADDRESS FOR RETURN PRODUCTS ?

If you are returning a product for a refund or exchange, please use this mailing address : SUKU – Jalan Kuwun 1 – Gang Manga. Please select a traceable method and do not forget to value and secured the package if the amount exceeds 200 €. For any other information, please contact us.

WHEN SHOULD I BE RECEIVING THE REIMBURSEMENT ?

We will refund within 7 days after receipt of your package, and will send you an email to inform you that we have received it and taken into account. After receiving our email, please wait up to 30 business days for the refund to be credited to your account. Refunds are only done by bank transfer; we cannot re-credit the credit card that allowed the purchase.

PERSONAL DATA

Through suku-bali.com, we collect information from our customers in order to improve our e-commerce experience. We recognize, however, that we must retain and use customer information with high discretion. We will use customer information for marketing and promotional purposes only. We do not sell this information online to an outside company or to third parties.

You may at any time request to delete your personal data simply in contacting us at contact@suku-bali.com

CONTACT US

RESOLUTION PROBLEM

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