SUKU is designed and shipped to you from our Head Office and Dispatch Warehouse in Bali, Indonesia. Due to the strict import/export shipping laws of Indonesia we are not able to accept any return parcels back to our warehouse in Indonesia. Please see our Returns Policy and Procedures page for our full terms and conditions.
All pricing across www.suku-bali.com E-Store is based on euros (EUR). Our E-Store may have detected your location. If so, our product pricing should be displayed in your native currency. This feature is powered by XE and is automatically updated regularly. If a currency conversion was not available for you, click here for the latest rate conversions. *All pricing on this page is displayed in Euros (EUR). No currency conversion will be detected on this page. *Please note that a conversion rate fee in addition to your order total. This is a rate is determined and applied by PayPal, not SUKU. If you can have concerns about this fee, please contact PayPal.
ESTIMATED DELIVERY TIMES
We endeavour to pick, pack and ship your purchases within 24-48 hours of order placement. SUKU does not operate over the weekend. As such, orders placed after Close of Business (Bali Time) Friday evening throughout the weekend will not be addressed until the following Monday morning. We wish to provide our customers with fast and reliable international shipping and aim to have your orders to you within 3 – 10 business days from dispatch. All customers will receive a tracking number once their order has left our Bali warehouse. We use EMS and DHL as reputable international freight companies. Orders may experience delays in processing time due to busy SALE periods or Balinese National Holidays. For full tracking detail on your order, enter your tracking detail with your corresponding courier.
EMS - INDONESIA POST
Requires tracking number (EE*********ID) and the provided security code on the right hand side of the screen.
DHL - GLOBAL
Simply enter your 10 digit Air Waybill number. Please note: In the event of any SALE/promotional events, the shipment of your order may take longer than usual. We thank you in advance for you patience and understanding during these busy periods.
All our parcels are shipped out with STANDARD WORLDWIDE DELIVERYand generally takes 3 – 10 business days from dispatch to reach you. We do not have express shipping options at this time. We offer FREE SHIPPING worldwide for all online orders valued OVER EUR300 in a single transaction. Orders valued UNDER EUR300 will incur a flat rate shipping fee. Our Shipping Zones are based on competitive rates from EMS Pos Indonesia and DHL. Please see below for our Zones and Flat Rate Shipping fees.
To ensure you receive your order safely and successfully, all our parcels must be signed for upon delivery. For fuss free delivery, please ensure you fill out your shipping details clearly and completely. PO Box delivery addresses are not preferred most local couriers cannot deliver to these locations. We suggest using a business hours address where possible.If you wish for your parcel to be sent to a work address, we advise that you enter an address that is easily accessible to the courier – e.g.: Reception or mailroom. Please remember to specify levels or unit numbers. In the event the recipient will not be present to sign for the parcel, the customer may nominate for someone else to sign and accept the parcel on his or her behalf. If no one is present a the time of delivery, our couriers will hold your parcel and leave an “attempted delivery” calling card complete with instructions on how to claim your parcel.* SUKU will not be held responsible for parcels that are lost in transit or experience failed delivery attempts for any reason. *Please note for our Australian rural customers, our partnering couriers may only deliver your parcel to the nearest main postal office town.
TAX & DUTIES
SUKU takes no responsibility for any custom duties, foreign taxes or other fees that may be imposed during the importation into your local government. All taxes and duties differ between countries and states and therefore we are unable to provide estimated costs before delivery. These costs are made at the discretion of your local postal service and are out of our control. While we will endeavour to inform all our customers regarding relevant import restrictions that we are aware of. Understanding such restrictions and the payment of any associated costs is considered the responsibility of the purchaser/receiver. For further information, we advise you to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to tax and customs duties.
Thank you for shopping with us at SUKU. We reserve the right to amend our Terms and Conditions at any time. All adjustments and amendments to our Terms and Conditions will be posted on-line. The continued use of www.suku-bali.com is to accept our new Terms and Conditions.